Refund & Return Policy

At Vlovira, your satisfaction is our priority. We want you to feel confident with every purchase and enjoy a smooth, worry-free shopping experience.

That's why we offer a 20-Day Return Policy, giving you peace of mind when choosing Vlovira.

1. 20-Day Return Policy

You may request a return within 20 calendar days of receiving your order.

To be eligible for a return:

  • Your return request must be submitted within 20 days of delivery.

  • The device should be returned in its original condition.

  • All original accessories, components, and packaging should be included.

  • The product must not have damage resulting from misuse, neglect, or unauthorized modification.

You may reasonably inspect the product to assess its nature and functionality. Any reduction in value resulting from handling beyond what is necessary may be addressed where permitted by applicable law.

Our 20-day return policy does not limit any mandatory consumer rights that may apply in your country.

2. How to Request a Return

Returning your order is simple.

To start a return, contact our support team at:

Email: contact@vlovira.com

Please include:

  • Your order number.

  • Your full name.

  • The reason for your return.

  • Photos or videos, if applicable.

Once your request has been reviewed and approved, we will provide the return instructions and shipping address.

Please do not send any product back before receiving return authorization and instructions from our support team.

3. Damaged, Defective, or Incorrect Items

We want every Vlovira customer to receive their order in excellent condition.

If your device arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the problem.

After reviewing your case, we will work to provide an appropriate solution, which may include:

  • A replacement at no additional cost.

  • A full refund.

  • Another appropriate remedy under applicable consumer protection laws.

For confirmed damaged, defective, or incorrect items, Vlovira will cover the reasonable return shipping costs where a return is required.

4. Return Shipping Costs

For change-of-mind returns, customers are responsible for the direct return shipping costs unless applicable law requires otherwise or Vlovira agrees to cover them.

For confirmed defective, damaged, or incorrect products, Vlovira will cover the return shipping costs where applicable.

Please note that Vlovira offers free standard shipping on all eligible orders.

5. Refund Process

Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds will be processed within the timeframe required by applicable law.

  • Your bank or payment provider may require additional time to display the refunded amount.

You will receive an email notification once your refund has been processed.

6. Exchanges and Replacements

If you receive a defective or damaged device, please contact our support team.

Depending on the circumstances and applicable consumer protection laws, we may arrange a replacement or another appropriate resolution.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We can attempt to cancel your order before it enters the fulfillment or shipping process.

Once an order has been shipped, it may no longer be possible to cancel it. In that case, you may request a return in accordance with this policy and applicable law.

8. Important Information

Our 20-day return policy is designed to provide additional confidence when shopping with Vlovira.

Nothing in this policy excludes, restricts, or replaces any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

For customers in the European Union, statutory withdrawal rights and legal guarantees remain applicable.

9. Contact Us

Have questions about returns or refunds?

Our support team is here to help.

Email: contact@vlovira.com

Brand: Vlovira

Thank you for choosing Vlovira.

Your Confidence, Our Commitment.